Customer Details
- Client: JFK Powersports
- Locations: Mount Wellington, Auckland
- Industry: Premium BRP Powersports Dealership (Sea-Doo, Can-Am Off-Road, Can-Am On-Road)
Overview
JFK Powersports is a leading dealership for premium powersports brands, including Sea-Doo, Can-Am Off-Road, and Can-Am On-Road. With a strong focus on delivering exceptional service, JFK Powersports wanted to enhance the customer experience at their Mount Wellington location by offering visitors high-quality, café-style coffee while they waited in the Customer Service lounge.
JFK Powersports sought a coffee solution that matched the dealership’s commitment to excellence—reliable, easy to maintain, and able to serve consistent, barista-quality drinks.
The Challenge
The dealership needed a coffee setup that:
- Provided freshly ground coffee beans and fresh milk beverages.
- Was user-friendly for both staff and customers.
- Could produce a wide variety of drinks to suit different preferences.
- Delivered a premium experience to reflect their brand and customer service standards.
Our Solution
Coffee Biz worked closely with JFK Powersports to identify the ideal solution. After reviewing the dealership’s needs and space, we recommended the Jura W8, a professional-grade coffee machine perfectly suited for high-demand environments.
To complete the setup, we provided:
- Jura W8 Coffee Machine – compact and versatile, offering a range of specialty coffees.
- Jura 1.0L Cool Control Milk Cooler – ensuring milk stays fresh at the perfect temperature.
- Aroha Coffee Beans – locally roasted, premium-quality beans for a consistently great taste.
- Jura Care Products – for easy cleaning, perfect hygiene and protection for long term performance.
Why the Jura W8 Was the Perfect Fit
The Jura W8 stood out because it could effortlessly meet the needs of both customers and staff. With its intuitive interface and ability to prepare a variety of drinks—including espresso, flat whites, cappuccinos, and latte macchiatos—it offered a seamless café-style experience without requiring a trained barista.
This combination of quality, versatility, and ease of use aligned perfectly with JFK Powersports’ vision of delivering top-tier service at every touchpoint.
The Result
Since installing the Jura W8, JFK Powersports has elevated its Customer Service lounge experience. Visitors can now enjoy fresh, barista-quality coffee while they wait, creating a more welcoming and professional environment.
The JFK Powersports team also benefit from a hassle-free solution that requires minimal upkeep, allowing them to focus on what they do best—providing exceptional service to their customers.
