We have received many comments from satisfied clients over our years in business. Read them below, and check out our Google reviews here, too. Happy with our service? Please consider leaving one of your own!

Coffee Biz NZ Ltd
4.8
Based on 52 reviews
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Robin BeckettRobin Beckett
07:29 06 Mar 24
Very successful visit. First class service as usual.
John MartinJohn Martin
23:51 03 Mar 24
Super fast service - top marks!
Daniel RisterDaniel Rister
16:22 26 Feb 24
Pleasantly surprised in the speedy and professional service provided in servicing our Jura machine.
Kim GillisKim Gillis
01:08 26 Feb 24
Excellent customer service and prompt machine repair. The team were extremely helpful.
Peter CuttsPeter Cutts
23:16 25 Feb 24
Brilliant job, wish we had serviced earlier.....the coffee's much improved :)
Mark BregmanMark Bregman
21:48 04 Feb 24
I took my Jura Impressa S8 to coffee biz after moving to NZ from the states. After the move the 20 year old machine began leaking.They fixed it and did a complete service.Coffee Biz was fantastic. They were quick and kept me in the loop the whole time. And the service was much more reasonable than I expected!
Hayley ReadHayley Read
01:21 14 Dec 23
Our staff absolutely love our new coffee/soup machine. The service we received was amazing. Thanks so much Coffee Biz NZ Ltd. Ka mau te wehi.
Ross ChristensenRoss Christensen
05:33 27 Nov 23
Friendly staff and very helpful
Michelle ReganMichelle Regan
21:06 07 Nov 23
Excellent serviceCoffee machine arrived when I requested it, I was overseas so perfect timing to get my Jura E8 serviced .Running perfectly 😊Thank you
Jodie WilsonJodie Wilson
06:48 04 Sep 23
Very happy with the Jura WE8 machine as well as the Aroma beans. Great service from Coffee Biz including urgent bean delivery when we ran out sending the team into a near panic ;)
Louis SegedinLouis Segedin
03:02 24 Jul 23
Good service. everything done well and machine fixed in super quick time.
Tony AnselmiTony Anselmi
01:31 17 Jul 23
Paul GrantPaul Grant
22:47 25 Jun 23
Great , seamless process, drop off and ready the same afternoon, all done, excellent service
Paul JensenPaul Jensen
02:53 12 Jun 23
Great service and friendly staff. They quoted the repair and had my coffee machine ready in a few days. Will definitely use them again.
Christine PettyChristine Petty
21:44 30 May 23
Excellent service and quickly done. My Jura S8 machine came back like new.
Jenny HaywoodJenny Haywood
22:44 14 Apr 23
Professional and friendly customer services. My Jura coffee machine still makes the best coffee, and has never let me down mechanically. Purchased in 2017 which is getting a little old now, it looks like new, after service.
Jon MooreJon Moore
23:56 03 Apr 23
Great service on my Jura machine. Fixed price and all parts were in stock. Machine is running like new, despite having made about 10K cups of coffee. Highly recommend Jura and Coffee Biz.
Mike BurtMike Burt
02:57 13 Feb 23
Great , prompt service. everything that needed to be fixed was done and also replaced a cover that had broken on the water tank without me asking, at no extra cost.
Gareth MorganGareth Morgan
00:10 26 Jan 23
The grinder in my Jura S8 started misbehaving after a couple of years and our usual fantastic morning coffee wasn't quite there. Coffee Biz quickly diagnosed and replaced the (well used) grinder - very reasonable cost and returned same day, thank you guys !.Getting the settings back took more than a little time as so many variables. Darren and team were again more than happy to help out, and now all restored to health, just as we like it.Top service and support, can't be bettered. A quality machine, superbly supported, with all spares readily to hand, and customer service their clear priority.
Sandra FishSandra Fish
20:35 05 Dec 22
What a great experience, coffee machine serviced same day as we were heading back to Tauranga. Awesome super friendly staff and machine now sounds great again. Highly recommended
Dudley HainesDudley Haines
21:40 26 Sep 22
Always a great level of service and quick response time when servicing/repairing our coffee machine and arranging consumables.
Suzie CowlingSuzie Cowling
01:55 13 Sep 22
Thanks coffee biz for a great job servicing my coffee machine, i am absolutly thrilled with the way it is working. Great service, thanks guys.
Sarah WheelerSarah Wheeler
23:19 23 Aug 22
Tayla great to deal with, kept us informed and got quickly serviced the same day. Unfortunately still waiting for machine to arrive back from servicing with the courier, although sure will be well and truly appreciated after a long week with out it.
Leigh YorkLeigh York
04:22 15 Aug 22
I was so pleased with the service from Coffeebiz I received, and my coffee machine was quickly repaired and serviced and returned to me like new. I would highly recommend not only this Jura machine, but Coffeebiz too!
Jan GilesJan Giles
07:27 19 May 22
I had our coffee machine a Jura E75 serviced after we bought it 2nd hand and was blown away by the helpful lady who took my call and when I delivered she took the time to explain everything. I highly recommend this company.
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“Gleaming like a brand new one”

Service was excellent as always. Replacing the grinder has made a huge difference to the coffee extraction. The machine always comes back gleaming like a brand new one.

John S.

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“We LOVE our coffee.”

I just want to pass on the amazing attention and patience shown by Tayla, regarding using our coffee machine. She was so good and nothing was a problem. Can you please pass this feedback on to her manager as she is an asset to the business. Thank you, also for your prompt response, emails and service. We LOVE our coffee.

Hayley

“Amazing service”

Amazing service. Repairs were completed within 24 hours and your receptionist was very friendly, efficient and extremely helpful. I highly recommend this company for any coffee machine repairs required.

Verena

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“Very helpful”

I am not into survey responses but can say that the service at the East Tamaki branch was excellent from all staff involved. Very helpful, thanks.

John Stark

“We are happy customers”

We, my wife and I, are customers of Coffee Biz for more than ten years. We are happy customers. We have two coffee machines and every time we face a great service. The team is highly professional and attentive to customer requests. We really appreciate it.

Yuri and Larissa Bachara

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“Fantastic”

All of our staff would like to thank you for repairing our coffee machine and returning it back to us in record time. We were not expecting to see it returned before Christmas. It has been great to be able to enjoy quality coffee instead of having to resort to instant coffee for our last, stressful week at work. I must mention that Tayla especially is a fantastic asset to your Company. Tayla answers all emails very promptly and is a wealth of knowledge if ever I have any questions.

Marj – Bavage Chapman Chartered Accountants

“Complete satisfaction”

Hi Trina and the Coffee Biz team,

I write to express my complete satisfaction with the service I have received so far with my recent purchases. A special shout out to Tayla. She was extremely helpful to decide on the Jura E8 both technically and commercially. Well done! Also, thanks to Steve for his advice!

Brent – Auckland

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“Impressed”

The new machine is amazing. Everyone in the office is so happy about it. We are really impressed with the service and the level of help you gave us.

Liane Jay – Planet Fun – Jura Z6 Diamond Black

Experience is everything

Our new Jura machine is working well and we love the auto milk rinse. We have dealt with Deane for years now and appreciate his experience that is why we came to Auckland to buy rather than locally which I know is what we should do. Very professional operation and I wish you well.

Dave Gerrand, Christies Floorings – Tauranga

“Absolutely outstanding”

Thrilled with the service .. everything was excellent… phoned for help, quick turn around on the machine servicing, and both machines came back spotless. Tayla’s help was absolutely outstanding. Many thanks for making it all so easy.

Liz – Jura Ena Micro 1

“Great advice”

My husband was really appreciative of the very personable and patient approach of the support person he spoke with. Great advice and follow up. Thank you.

Sally – Jura S8

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“Our machine of choice”

The Coffee Biz team are totally professional in their marketing of the Jura range. We bought our then 3-year-old Impressa S9 when it had produced 600 apparently mediocre cups of coffee some 5 years ago. The Coffee Biz Manager, in a few minutes of goodwill, taught me how to correctly program the machine to make a proper coffee. Our S9 just keeps on performing superbly producing 2000 coffees a year. Coffee Biz Service recently gave our machine the once over after two years in storage. It is again in operation and our machine of choice.

Murray Hutchinson

“Good coffee at the touch of a button” – Lifeline Aotearoa

For over 100 staff at Lifeline Aotearoa, who offer counselling to people in need, and help people in New Zealand who are at their most vulnerable, a good cup of coffee is a much-needed luxury.

For the last two years, Lifeline has leased their two coffee machines from Coffee Biz, and Paul Brown says they have no plans to go elsewhere.

Paul says the Coffee Biz machines are so much easier to use than the more cumbersome one they had previously, which was difficult to use.

“We had an old machine before and I never managed to get a decent cup of coffee out of it. It’s just nice just to push a button and get a good cup of coffee. I think everyone’s kind of spoiled here actually.”

The service Coffee Biz has given has always been efficient, friendly and professional, says Paul.

“The whole company is cool. If we have any issues they are on to it and if they can’t come out right away they are good with advice over the phone.” – Why go elsewhere?

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Coffee Biz machines “pass the test of time” – Leader Products

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Auckland frozen food manufacturers, Leader Products, have been using the same Coffee Biz machine to provide quality coffees and hot beverages to their employees for over five years.

Simon Graham, production manager at Leader products, says that the service is paramount in any business and Coffee Biz have more than met that requirement with the professional service they provide. Simon says that the machine is serviced regularly and the team at Coffee Biz are always friendly and quick to respond.

“It’s always great to hear a person and not an answer machine when calling Coffee Biz,” he says. Simon says although the machine they use is over five years old, because it is serviced regularly by Coffee Biz and is a high-quality machine it continues to serve over 100 employees 24 hours a day. Coffee Biz has machines and plans to suit most budgets and Leader opted for one that suited them.

“Our scheme is extremely basic which makes it easy (for us) to monitor usage and costs,” says Simon. With quality and service guaranteed Coffee Biz ensure excellence that lasts and lasts.

Coffee Biz “perfect” – Ports of Napier

The Port of Napier is delighted with the service they have received from Coffee Biz for the last several years. The busy port operates 24 hours a day, seven days a week so having good quality coffee and beverages is a must have for their hard-working staff.

“The service provided by Coffee Biz is excellent,” says Jo Cavanagh, PA to the Chief Executive.

Jo adds that the staff at Coffee Biz are great to deal with and the port has used their services for a number of years.“We have used Coffee Biz for several years since they took over the Hawkes Bay Coffee business who we previously used.”

“I have found Trina and Darren to be great to deal with, very helpful and nothing is too much trouble. Product is always delivered on time and the service of the machines, which they also arrange for us, is done on a timely and regular basis – I cannot fault their service. The free machine has been a benefit to the company.”

The Port has been able to benefit from Coffee Biz’s “Free On Loan Machine” scheme and has purchased two other machines which they previously leased from Coffee Biz.

With almost 100 staff using the machines at any one point over 24 hours, Coffee Biz provides the service, quality, and superior beverages that help keep the wheels of industry turning.

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