“Gleaming like a brand new one”
Service was excellent as always. Replacing the grinder has made a huge difference to the coffee extraction. The machine always comes back gleaming like a brand new one.
John S.
“We LOVE our coffee.”
I just want to pass on the amazing attention and patience shown by Tayla, regarding using our coffee machine. She was so good and nothing was a problem. Can you please pass this feedback on to her manager as she is an asset to the business. Thank you, also for your prompt response, emails and service. We LOVE our coffee.
Hayley
“Amazing service”
Amazing service. Repairs were completed within 24 hours and your receptionist was very friendly, efficient and extremely helpful. I highly recommend this company for any coffee machine repairs required.
Verena
“Very helpful”
I am not into survey responses but can say that the service at the East Tamaki branch was excellent from all staff involved. Very helpful, thanks.
John Stark
“We are happy customers”
We, my wife and I, are customers of Coffee Biz for more than ten years. We are happy customers. We have two coffee machines and every time we face a great service. The team is highly professional and attentive to customer requests. We really appreciate it.
Yuri and Larissa Bachara
“Fantastic”
All of our staff would like to thank you for repairing our coffee machine and returning it back to us in record time. We were not expecting to see it returned before Christmas. It has been great to be able to enjoy quality coffee instead of having to resort to instant coffee for our last, stressful week at work. I must mention that Tayla especially is a fantastic asset to your Company. Tayla answers all emails very promptly and is a wealth of knowledge if ever I have any questions.
Marj – Bavage Chapman Chartered Accountants
“Complete satisfaction”
Hi Trina and the Coffee Biz team,
I write to express my complete satisfaction with the service I have received so far with my recent purchases. A special shout out to Tayla. She was extremely helpful to decide on the Jura E8 both technically and commercially. Well done! Also, thanks to Steve for his advice!
Brent – Auckland
“Impressed”
The new machine is amazing. Everyone in the office is so happy about it. We are really impressed with the service and the level of help you gave us.
Liane Jay – Planet Fun – Jura Z6 Diamond Black
Experience is everything
Our new Jura machine is working well and we love the auto milk rinse. We have dealt with Deane for years now and appreciate his experience that is why we came to Auckland to buy rather than locally which I know is what we should do. Very professional operation and I wish you well.
Dave Gerrand, Christies Floorings – Tauranga
“Absolutely outstanding”
Thrilled with the service .. everything was excellent… phoned for help, quick turn around on the machine servicing, and both machines came back spotless. Tayla’s help was absolutely outstanding. Many thanks for making it all so easy.
Liz – Jura Ena Micro 1
“Great advice”
My husband was really appreciative of the very personable and patient approach of the support person he spoke with. Great advice and follow up. Thank you.
Sally – Jura S8
“Our machine of choice”
The Coffee Biz team are totally professional in their marketing of the Jura range. We bought our then 3-year-old Impressa S9 when it had produced 600 apparently mediocre cups of coffee some 5 years ago. The Coffee Biz Manager, in a few minutes of goodwill, taught me how to correctly program the machine to make a proper coffee. Our S9 just keeps on performing superbly producing 2000 coffees a year. Coffee Biz Service recently gave our machine the once over after two years in storage. It is again in operation and our machine of choice.
Murray Hutchinson
“Good coffee at the touch of a button” – Lifeline Aotearoa
For over 100 staff at Lifeline Aotearoa, who offer counselling to people in need, and help people in New Zealand who are at their most vulnerable, a good cup of coffee is a much-needed luxury.
For the last two years, Lifeline has leased their two coffee machines from Coffee Biz, and Paul Brown says they have no plans to go elsewhere.
Paul says the Coffee Biz machines are so much easier to use than the more cumbersome one they had previously, which was difficult to use.
“We had an old machine before and I never managed to get a decent cup of coffee out of it. It’s just nice just to push a button and get a good cup of coffee. I think everyone’s kind of spoiled here actually.”
The service Coffee Biz has given has always been efficient, friendly and professional, says Paul.
“The whole company is cool. If we have any issues they are on to it and if they can’t come out right away they are good with advice over the phone.” – Why go elsewhere?
Coffee Biz machines “pass the test of time” – Leader Products
Auckland frozen food manufacturers, Leader Products, have been using the same Coffee Biz machine to provide quality coffees and hot beverages to their employees for over five years.
Simon Graham, production manager at Leader products, says that the service is paramount in any business and Coffee Biz have more than met that requirement with the professional service they provide. Simon says that the machine is serviced regularly and the team at Coffee Biz are always friendly and quick to respond.
“It’s always great to hear a person and not an answer machine when calling Coffee Biz,” he says. Simon says although the machine they use is over five years old, because it is serviced regularly by Coffee Biz and is a high-quality machine it continues to serve over 100 employees 24 hours a day. Coffee Biz has machines and plans to suit most budgets and Leader opted for one that suited them.
“Our scheme is extremely basic which makes it easy (for us) to monitor usage and costs,” says Simon. With quality and service guaranteed Coffee Biz ensure excellence that lasts and lasts.
Coffee Biz “perfect” – Ports of Napier
The Port of Napier is delighted with the service they have received from Coffee Biz for the last several years. The busy port operates 24 hours a day, seven days a week so having good quality coffee and beverages is a must have for their hard-working staff.
“The service provided by Coffee Biz is excellent,” says Jo Cavanagh, PA to the Chief Executive.
Jo adds that the staff at Coffee Biz are great to deal with and the port has used their services for a number of years.“We have used Coffee Biz for several years since they took over the Hawkes Bay Coffee business who we previously used.”
“I have found Trina and Darren to be great to deal with, very helpful and nothing is too much trouble. Product is always delivered on time and the service of the machines, which they also arrange for us, is done on a timely and regular basis – I cannot fault their service. The free machine has been a benefit to the company.”
The Port has been able to benefit from Coffee Biz’s “Free On Loan Machine” scheme and has purchased two other machines which they previously leased from Coffee Biz.
With almost 100 staff using the machines at any one point over 24 hours, Coffee Biz provides the service, quality, and superior beverages that help keep the wheels of industry turning.