Coffee Machine Servicing and Repairs
Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.
At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.
We can provide the following services at very competitive rates:
- Regular cleaning/preventative maintenance visits (dependent upon location)
- Full workshop service
- On-site visits for Coffee Biz customers (by arrangement)
Standard rates (excludes Jura):
- Onsite Servicing: $95.00 + gst (min charge) per hour, available within Auckland
- Workshop Servicing: $85.00 + gst (min charge) per hour
- Parts costs are charged in addition to these rates
- Please see below for Jura coffee machines
Jura Servicing and Repairs
A Jura Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.
Please note: an assessment fee of $85.00 + GST applies to all Jura assessments. This charge will be included in any completed Jura service/repair carried out by Coffee Biz. (This applies to machines serviced at Coffee Biz, in Auckland. Please contact the regional service centres – see below – for service charges outside of Auckland).
WELLINGTON
Unit 3B, 33 Kaiwharawhara Road
Kaiwharawhara
Wellington,
Ph 04 9748982
info@espressoninja.co.nz
CHRISTCHURCH
7 Elmdale Lane,
Linwood,
Christchurch,
Ph 03 366 7686
glelectrical@xtra.co.nz
Always choose a Jura Authorised Service Centre when you require servicing; if you’re seeking repairs; or for warranty claims. Only external parts will be made available to non-authorised repair centres. i.e. drip trays, dump bins, hopper lids, milk frothers etc.
- Perform incoming diagnostic
- Check milk system (hygiene)
- Check coffee quality and settings
- Replace O-rings in hot water and steam section, descale fluid system
- Open the machine and check for leak tightness and cleanliness
- Check software version (if necessary update)
- Check wear parts
- Check water quality (check water filter)
- Check flowmeter
- Check machine on function
- Check inner dist. collar, if necessary replace
- Check all products
- Check brewing unit
- Perform outgoing diagnostic
- Check motor incl gear
- Check coffee spout (hygiene)
- End cleaning
- Service (includes ‘repair’ + minor parts): $285.00 + gst
- Repair (includes ‘service’ + major components): $385.00 + gst
- Repair for machines over 6 years old: $545.00 + gst
- Models Jura E55, E75, F50, F90, Ena 5/7/9, C9, J5, J9,Ena Micro 1,9,90,F7,8,9, E8
- Service (includes ‘repair’ + minor parts): $345.00 + gst
- Repair (includes ‘service’ + major components): $485.00 + gst
- Repair for machines over 6 years old: $545.00 + gst
- Models Jura S9, S9 AVG,S9 OT, J9.3, J90, S8, WE8,Z5, Z5 Gen II,Z6,Z7,Z9,XS9,XS95,X90,XJ9
- Service (includes ‘repair’ + minor parts): $495.00 + gst
- Repair (includes ‘service’ + major components): $685.00 + gst
- Repair for machines over 6 years old: Parts and Labour over 15,000 cups
- Models X7,X7s,X8,X9 Platinum, X9Win, All Giga
- Jura servicing is available only at our East Tamaki Workshop
- A 12-month repair warranty applies only to parts replaced during service
Cleaning & Troubleshooting
These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.
Colibri Cleaning Guide
Daily Cleaning Routine
- OPEN THE DOOR
- Ensure Interior of machine is clean and brushed
- Replace the brush
- Lift the bean-hopper lid on top of the machine;
- Fill with product
- Ensure the coffee bean shutter is fully open
- CLOSE LID
Fill with milk / chocolate / beans
- Place yellow service key into position (Display reads Ready for use)
- Position a cup as for drink
- REPEAT until water runs clear
Press button marked “flush” on inside door
- Open door and place yellow service key
- Empty and clean drip tray and waste container
- Replace
- Take out yellow key
- CLOSE DOOR
- Remove the middle Mixing Bowl + Lift up and pull out Funnel Below from spout
- Separate the extraction draw into 2 parts (pictured right)
- Thoroughly clean in dishwashing liquid
- Thoroughly dry with clean tea towel
- REPLACE
- Clean inside chocolate nozzle using a stir stick or similar (back of spoon) to breakup choco build-up
- REPEAT daily cleaning routine
Common Colibri Error Messages
If display reads Out Of Order, press any button to view the fault:
Check the water is connected, turn the machine on and off.
This is the only way of resetting the machine, otherwise this error will continue to occur:
- Insert Yellow Key or Leave Door Closed
- Pull out drip tray and coffee waste container
- Push & hold bottom right selection button on front of machine; eg mocha
- Display reads PASSWORD####
- Switch OFF – then ON at wall or door
- Insert tray and coffee waste container
- Insert yellow key – turn clockwise
- Press right button on inside of door marked prog
- When statistics appears on display press prog button again
- Display reads present failures
- Press bottom right selection button on front of machine
- Machine reads working briefly – then present failures
- Remove yellow key and CLOSE DOOR
Excellent. Our Jura Micro 9 was well serviced and Taylor very helpful.
Very friendly and helpful staff. Job has been done professionally without any issues. Very fast turnaround time. Well done and highly recommended.
Friendly and helpful customer service with a very quick turnaround time. Would highly recommend.
I have always been pleased with the service I have received from Coffee Biz.
Coffee Biz are always awesome to deal with. The turnaround time on my Jura machine was exceptional. Amazing customer service!
