Coffee Machine Servicing and Repairs
Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.
At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.
We can provide the following services at very competitive rates:
- Regular cleaning / preventative maintenance visits (dependent upon location)
- Full workshop service
- On-site visits for CB customers ( by arrangement)
Standard rates (excludes Jura):
- Onsite Servicing: $95.00 + gst (min charge) per hour, available within Auckland
- Workshop Servicing: $85.00 + gst (min charge) per hour
- Parts costs are charged in addition to these rates
Jura Servicing and Repairs
A Jura Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.
- Perform incoming diagnostic
- Check milk system (hygiene)
- Check coffee quality and settings
- Replace O-rings in hot water and steam section, descale fluid system
- Open the machine and check for leak tightness and cleanliness
- Check software version (if necessary update)
- Check wear parts
- Check water quality (check water filter)
- Check flowmeter
- Check machine on function
- Check inner dist. collar, if necessary replace
- Check all products
- Check brewing unit
- Perform outgoing diagnostic
- Check motor incl gear
- Check coffee spout (hygiene)
- End cleaning
- Service (includes ‘repair’ + minor parts): $285.00 + gst
- Repair (includes ‘service’ + major components): $385.00 + gst
- Repair for machines over 6 years old: $545.00 + gst
- Models Jura E55, E75, F50, F90, Ena 5/7/9, C9, J5, J9,Ena Micro 1,9,90,F7,8,9, E8
- Service (includes ‘repair’ + minor parts): $345.00 + gst
- Repair (includes ‘service’ + major components): $485.00 + gst
- Repair for machines over 6 years old: $545.00 + gst
- Models Jura S9, S9 AVG,S9 OT, J9.3, J90, S8, WE8,Z5, Z5 Gen II,Z6,Z7,Z9,XS9,XS95,X90,XJ9
- Service (includes ‘repair’ + minor parts): $495.00 + gst
- Repair (includes ‘service’ + major components): $685.00 + gst
- Repair for machines over 6 years old: Parts and Labour over 15,000 cups
- Models X7,X7s,X8,X9 Platinum, X9Win, All Giga
- Jura servicing is available only at our East Tamaki Workshop
- A 12-month repair warranty applies only to parts replaced during service
Cleaning & Troubleshooting
These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.
Colibri Cleaning Guide
Daily Cleaning Routine
- OPEN THE DOOR
- Ensure Interior of machine is clean and brushed
- Replace the brush
- Lift the bean-hopper lid on top of the machine;
- Fill with product
- Ensure the coffee bean shutter is fully open
- CLOSE LID
Fill with milk / chocolate / beans
- Place yellow service key into position (Display reads Ready for use)
- Position a cup as for drink
- REPEAT until water runs clear
Press button marked “flush” on inside door
- Open door and place yellow service key
- Empty and clean drip tray and waste container
- Replace
- Take out yellow key
- CLOSE DOOR
- Remove the middle Mixing Bowl + Lift up and pull out Funnel Below from spout
- Separate the extraction draw into 2 parts (pictured right)
- Thoroughly clean in dishwashing liquid
- Thoroughly dry with clean tea towel
- REPLACE
- Clean inside chocolate nozzle using a stir stick or similar (back of spoon) to breakup choco build-up
- REPEAT daily cleaning routine
Common Colibri Error Messages
If display reads Out Of Order, press any button to view the fault:
Check the water is connected, turn the machine on and off.
This is the only way of resetting the machine, otherwise this error will continue to occur:
- Insert Yellow Key or Leave Door Closed
- Pull out drip tray and coffee waste container
- Push & hold bottom right selection button on front of machine; eg mocha
- Display reads PASSWORD####
- Switch OFF – then ON at wall or door
- Insert tray and coffee waste container
- Insert yellow key – turn clockwise
- Press right button on inside of door marked prog
- When statistics appears on display press prog button again
- Display reads present failures
- Press bottom right selection button on front of machine
- Machine reads working briefly – then present failures
- Remove yellow key and CLOSE DOOR
