Coffee Machine Servicing and Repairs

Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.

At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.

We can provide the following services at very competitive rates:

  • Regular cleaning / preventative maintenance visits (dependent upon location)
  • Full workshop service
  • On-site visits for CB customers ( by arrangement)

Standard rates (excludes Jura):

  • Onsite Servicing: $95.00 + gst (min charge) per hour, available within Auckland
  • Workshop Servicing: $85.00 + gst (min charge) per hour
  • Parts costs are charged in addition to these rates

Jura Servicing and Repairs

A Jura Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.

  • Perform incoming diagnostic
  • Check milk system (hygiene)
  • Check coffee quality and settings
  • Replace O-rings in hot water and steam section, descale fluid system
  • Open the machine and check for leak tightness and cleanliness
  • Check software version (if necessary update)
  • Check wear parts
  • Check water quality (check water filter)
  • Check flowmeter
  • Check machine on function
  • Check inner dist. collar, if necessary replace
  • Check all products
  • Check brewing unit
  • Perform outgoing diagnostic
  • Check motor incl gear
  • Check coffee spout (hygiene)
  • End cleaning
  • Service (includes ‘repair’ + minor parts): $285.00 + gst
  • Repair (includes ‘service’ + major components): $385.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models Jura E55, E75, F50, F90, Ena 5/7/9, C9, J5, J9,Ena Micro 1,9,90,F7,8,9, E8
  • Service (includes ‘repair’ + minor parts): $345.00 + gst
  • Repair (includes ‘service’ + major components): $485.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models Jura S9, S9 AVG,S9 OT, J9.3, J90, S8, WE8,Z5, Z5 Gen II,Z6,Z7,Z9,XS9,XS95,X90,XJ9
  • Service (includes ‘repair’ + minor parts): $495.00 + gst
  • Repair (includes ‘service’ + major components): $685.00 + gst
  • Repair for machines over 6 years old: Parts and Labour over 15,000 cups
  • Models X7,X7s,X8,X9 Platinum, X9Win, All Giga
  • Jura servicing is available only at our East Tamaki Workshop
  • A 12-month repair warranty applies only to parts replaced during service
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Cleaning & Troubleshooting

These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.

Colibri Cleaning Guide

Daily Cleaning Routine

  • OPEN THE DOOR
  • Ensure Interior of machine is clean and brushed
  • Replace the brush
  • Lift the bean-hopper lid on top of the machine;
  • Fill with product
  • Ensure the coffee bean shutter is fully open
  • CLOSE LID

Fill with milk / chocolate / beans

  • Place yellow service key into position (Display reads Ready for use)
  • Position a cup as for drink
  • REPEAT until water runs clear

Press button marked “flush” on inside door

  • Open door and place yellow service key
  • Empty and clean drip tray and waste container
  • Replace
  • Take out yellow key
  • CLOSE DOOR

colibri cleaning guide 3

  • Remove the middle Mixing Bowl + Lift up and pull out Funnel Below from spout
  • Separate the extraction draw into 2 parts (pictured right)
  • Thoroughly clean in dishwashing liquid
  • Thoroughly dry with clean tea towel
  • REPLACE
  • Clean inside chocolate nozzle using a stir stick or similar (back of spoon) to breakup choco build-up
  • REPEAT daily cleaning routine

weekly cleaning routine

Common Colibri Error Messages

If display reads Out Of Order, press any button to view the fault:

Check the water is connected, turn the machine on and off.

This is the only way of resetting the machine, otherwise this error will continue to occur:

  • Insert Yellow Key or Leave Door Closed
  • Pull out drip tray and coffee waste container
  • Push & hold bottom right selection button on front of machine; eg mocha
  • Display reads PASSWORD####
  • Switch OFF – then ON at wall or door
  • Insert tray and coffee waste container
  • Insert yellow key – turn clockwise
  • Press right button on inside of door marked prog
  • When statistics appears on display press prog button again
  • Display reads present failures
  • Press bottom right selection button on front of machine
  • Machine reads working briefly – then present failures
  • Remove yellow key and CLOSE DOOR
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