“Keeps our machine working reliably”
Once again we were able to leave our Jura coffee machine with you to be given it’s nearly annual service. The team did a great job with it and notified us when it was ready for collection. I have no hesitation in recommending this company in Auckland for routine annual servicing of our Jura Coffee machine which I am sure keeps our machine working reliably for a significant number of years. Thank you.
Judy
“The coffee’s taste way better now.”
Just want to acknowledge that I am very happy with the service of our coffee machine. It is working so much better. The coffee’s taste way better now. Thank you very much.
Kind regards,
Gavin
“Perfect Coffee”
I am really thankful for the quick turn around, allowing me to get my machine done in time for my return trip to Whangarei. With regards to the machine itself, it continues to produce superb coffee and I believe the service will ensure that continues to be the case. Thank you.
William
“Very happy coffee drinkers”
Thank you very much for the very quick turnaround servicing of our coffee machine, also being able to repair the water leak very cost effectively. We now have some very happy coffee drinkers. Thanks again. Ron
Ron – DE Group
“Excellent all round”
After scouring all of New Zealand to find a company who had excellent customer service and also could service a machine when we are located in Invercargill, we finally came across CoffeeBiz. We were over the moon to receive our machine last week, the coffee is as good as any good barista could make! We can’t recommend CoffeeBiz high enough. Excellent all round!
Charlene – Tile Centre Southland
“Awesome Service”
Our machine was overdue for its regular yearly service. I dropped it in on the Wednesday, they said it could be a couple of days as we headed for a long weekend. Got a phone call the next day saying it was ready to be collected. Awesome service and the price hasn’t changed in a couple of years. Very happy
Hud Dheda
“Gleaming like a brand new one”
Service was excellent as always. Replacing the grinder has made a huge difference to the coffee extraction. The machine always comes back gleaming like a brand new one.
John S.
“We LOVE our coffee.”
I just want to pass on the amazing attention and patience shown by Tayla, regarding using our coffee machine. She was so good and nothing was a problem. Can you please pass this feedback on to her manager as she is an asset to the business. Thank you, also for your prompt response, emails and service. We LOVE our coffee.
Hayley
“Amazing service”
Amazing service. Repairs were completed within 24 hours and your receptionist was very friendly, efficient and extremely helpful. I highly recommend this company for any coffee machine repairs required.
Verena
“Very helpful”
I am not into survey responses but can say that the service at the East Tamaki branch was excellent from all staff involved. Very helpful, thanks.
John Stark
“We are happy customers”
We, my wife and I, are customers of Coffee Biz for more than ten years. We are happy customers. We have two coffee machines and every time we face a great service. The team is highly professional and attentive to customer requests. We really appreciate it.
Yuri and Larissa Bachara
“Fantastic”
All of our staff would like to thank you for repairing our coffee machine and returning it back to us in record time. We were not expecting to see it returned before Christmas. It has been great to be able to enjoy quality coffee instead of having to resort to instant coffee for our last, stressful week at work. I must mention that Tayla especially is a fantastic asset to your Company. Tayla answers all emails very promptly and is a wealth of knowledge if ever I have any questions.
Marj – Bavage Chapman Chartered Accountants
“Complete satisfaction”
Hi Trina and the Coffee Biz team,
I write to express my complete satisfaction with the service I have received so far with my recent purchases. A special shout out to Tayla. She was extremely helpful to decide on the Jura E8 both technically and commercially. Well done! Also, thanks to Steve for his advice!
Brent – Auckland
“Impressed”
The new machine is amazing. Everyone in the office is so happy about it. We are really impressed with the service and the level of help you gave us.
Liane Jay – Planet Fun – Jura Z6 Diamond Black
Experience is everything
Our new Jura machine is working well and we love the auto milk rinse. We have dealt with Deane for years now and appreciate his experience that is why we came to Auckland to buy rather than locally which I know is what we should do. Very professional operation and I wish you well.
Dave Gerrand, Christies Floorings – Tauranga
“Absolutely outstanding”
Thrilled with the service .. everything was excellent… phoned for help, quick turn around on the machine servicing, and both machines came back spotless. Tayla’s help was absolutely outstanding. Many thanks for making it all so easy.
Liz – Jura Ena Micro 1
“Great advice”
My husband was really appreciative of the very personable and patient approach of the support person he spoke with. Great advice and follow up. Thank you.
Sally – Jura S8
“Our machine of choice”
The Coffee Biz team are totally professional in their marketing of the Jura range. We bought our then 3-year-old Impressa S9 when it had produced 600 apparently mediocre cups of coffee some 5 years ago. The Coffee Biz Manager, in a few minutes of goodwill, taught me how to correctly program the machine to make a proper coffee. Our S9 just keeps on performing superbly producing 2000 coffees a year. Coffee Biz Service recently gave our machine the once over after two years in storage. It is again in operation and our machine of choice.
Murray Hutchinson
Coffee Biz machines “pass the test of time” – Leader Products
Auckland frozen food manufacturers, Leader Products, have been using the same Coffee Biz machine to provide quality coffees and hot beverages to their employees for over five years.
Simon Graham, production manager at Leader products, says that the service is paramount in any business and Coffee Biz have more than met that requirement with the professional service they provide. Simon says that the machine is serviced regularly and the team at Coffee Biz are always friendly and quick to respond.
“It’s always great to hear a person and not an answer machine when calling Coffee Biz,” he says. Simon says although the machine they use is over five years old, because it is serviced regularly by Coffee Biz and is a high-quality machine it continues to serve over 100 employees 24 hours a day. Coffee Biz has machines and plans to suit most budgets and Leader opted for one that suited them.
“Our scheme is extremely basic which makes it easy (for us) to monitor usage and costs,” says Simon. With quality and service guaranteed Coffee Biz ensure excellence that lasts and lasts.
