Coffee Machine Servicing and Repairs
Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.
At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.
We can provide the following services at very competitive rates:
- Regular cleaning/preventative maintenance visits (dependent upon location)
- Full workshop service
- On-site visits for Coffee Biz customers (by arrangement)
Standard rates (excludes Jura):
- Onsite Servicing: $95.00 + gst (min charge) per hour, available within Auckland
- Workshop Servicing: $85.00 + gst (min charge) per hour
- Parts costs are charged in addition to these rates
- Please see below for Jura coffee machines
Jura Servicing and Repairs
A Jura Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.
Please note: an assessment fee of $85.00 + GST applies to all Jura assessments. This charge will be included in any completed Jura service/repair carried out by Coffee Biz. (This applies to machines serviced at Coffee Biz, in Auckland. Please contact the regional service centres – see below – for service charges outside of Auckland).
Cleaning & Troubleshooting
These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.
Colibri Cleaning Guide
Daily Cleaning Routine
- OPEN THE DOOR
- Ensure Interior of machine is clean and brushed
- Replace the brush
- Lift the bean-hopper lid on top of the machine;
- Fill with product
- Ensure the coffee bean shutter is fully open
- CLOSE LID
Fill with milk / chocolate / beans
- Place yellow service key into position (Display reads Ready for use)
- Position a cup as for drink
- REPEAT until water runs clear
Press button marked “flush” on inside door
- Open door and place yellow service key
- Empty and clean drip tray and waste container
- Replace
- Take out yellow key
- CLOSE DOOR
- Remove the middle Mixing Bowl + Lift up and pull out Funnel Below from spout
- Separate the extraction draw into 2 parts (pictured right)
- Thoroughly clean in dishwashing liquid
- Thoroughly dry with clean tea towel
- REPLACE
- Clean inside chocolate nozzle using a stir stick or similar (back of spoon) to breakup choco build-up
- REPEAT daily cleaning routine
Common Colibri Error Messages
If display reads Out Of Order, press any button to view the fault:
Very friendly and helpful staff. Job has been done professionally without any issues. Very fast turnaround time. Well done and highly recommended.
Friendly and helpful customer service with a very quick turnaround time. Would highly recommend.
Coffee Biz are always awesome to deal with. The turnaround time on my Jura machine was exceptional. Amazing customer service!
Excellent. Our Jura Micro 9 was well serviced and Taylor very helpful.
I have always been pleased with the service I have received from Coffee Biz.
