Coffee Machine Servicing and Repairs

Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.

At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.

We can provide the following services at very competitive rates:

  • Regular cleaning/preventative maintenance visits (dependent upon location)
  • Full workshop service
  • On-site visits for Coffee Biz customers (by arrangement)

Standard rates (excludes JURA):

  • Onsite Servicing: $105.00 + gst (min charge) per hour, available within Auckland
  • Workshop Servicing: $95.00 + gst (min charge) per hour
  • Parts costs are charged in addition to these rates
  • Please see below for JURA coffee machines
service-jura

JURA Servicing and Repairs

A JURA Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.

Please note: an assessment fee of $95.00 + GST applies to all JURA assessments. This charge will be included in any completed JURA service/repair carried out by Coffee Biz. (This applies to machines serviced at Coffee Biz, in Auckland. Please contact the regional service centres – see below – for service charges outside of Auckland).

AUCKLAND

6M Polaris place,
East Tamaki,
Auckland
Ph 09 273 4094
admin@coffeebiz.co.nz

WELLINGTON

Unit 3B, 33 Kaiwharawhara Road
Kaiwharawhara
Wellington,
Ph 04 9748982
info@espressoninja.co.nz

CHRISTCHURCH

7 Elmdale Lane,
Linwood,
Christchurch,
Ph 03 366 7686
coffee@completepowersolutions.co.nz

Always choose a JURA Authorised Service Centre when you require servicing; if you’re seeking repairs; or for warranty claims. Only external parts will be made available to non-authorised repair centres. i.e. drip trays, dump bins, hopper lids, milk frothers etc.

  • Perform incoming diagnostic
  • Check milk system (hygiene)
  • Check coffee quality and settings
  • Replace O-rings in hot water and steam section, descale fluid system
  • Open the machine and check for leak tightness and cleanliness
  • Check software version (if necessary update)
  • Check wear parts
  • Check water quality (check water filter)
  • Check flowmeter
  • Check machine on function
  • Check inner dist. collar, if necessary replace
  • Check all products
  • Check brewing unit
  • Perform outgoing diagnostic
  • Check motor incl gear
  • Check coffee spout (hygiene)
  • End cleaning
  • Service (includes ‘repair’ + minor parts): $285.00 + gst
  • Repair (includes ‘service’ + major components): $385.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models JURA E55, E75, F50, F90, Ena 5/7/9, C9, J5, J9,Ena Micro 1,9,90,F7,8,9, E8
  • Service (includes ‘repair’ + minor parts): $345.00 + gst
  • Repair (includes ‘service’ + major components): $485.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models JURA S9, J9.3, J90, S8, WE8, Z6, Z7, Z9, Z10, XS9, XS95, X90, XJ9
  • Service (includes ‘repair’ + minor parts): $495.00 + gst
  • Repair (includes ‘service’ + major components): $685.00 + gst
  • Repair for machines over 6 years old: Parts and Labour over 15,000 cups
  • Models X7,X7s,X8,X9 Platinum, X9Win, All Giga
  • JURA servicing is available only at our East Tamaki Workshop
  • A 12-month repair warranty applies only to parts replaced during service

Authorised JURA Service Centres for New Zealand

Cleaning & Troubleshooting

These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.

JURA Ena 8

Very friendly and helpful staff. Job has been done professionally without any issues. Very fast turnaround time. Well done and highly recommended.

Egon

Excellent. Our JURA Micro 9 was well serviced and Taylor very helpful.

Patrick

Friendly and helpful customer service with a very quick turnaround time. Would highly recommend.

Chris

I have always been pleased with the service I have received from Coffee Biz.

John

Coffee Biz are always awesome to deal with. The turnaround time on my JURA machine was exceptional. Amazing customer service!

Ants

AUTHORISED DISTRIBUTOR & SERVICE AGENT FOR JURA, GAGGIA & NECTA BRANDS