Coffee Machine Servicing and Repairs

Keeping your coffee machine well maintained and clean will help to ensure your machine operates efficiently and keep any time out of action to a minimum.

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At Coffee Biz NZ Ltd we are experts at servicing and maintaining all brands of equipment found on our website.

We can provide the following services at very competitive rates:

  • Regular cleaning/preventative maintenance visits (dependent upon location)
  • Full workshop service
  • On-site visits for Coffee Biz customers (by arrangement)

Standard rates (excludes JURA):

  • Onsite Servicing: $95.00 + gst (min charge) per hour, available within Auckland
  • Workshop Servicing: $85.00 + gst (min charge) per hour
  • Parts costs are charged in addition to these rates
  • Please see below for JURA coffee machines
service-jura

JURA Servicing and Repairs

A JURA Service includes labour required to service your coffee machine including smaller wear-and-tear parts such as o-rings and hoses.

Please note: an assessment fee of $85.00 + GST applies to all JURA assessments. This charge will be included in any completed JURA service/repair carried out by Coffee Biz. (This applies to machines serviced at Coffee Biz, in Auckland. Please contact the regional service centres – see below – for service charges outside of Auckland).

Visit NZ.JURA.com

Authorised Service Centres

AUCKLAND

Coffee Biz NZ Ltd

6M Polaris place,
East Tamaki,
Auckland
Ph 09 273 4094
admin@coffeebiz.co.nz

WELLINGTON

Espresso Ninja

Unit 3B, 33 Kaiwharawhara Road
Kaiwharawhara
Wellington,
Ph 04 9748982
info@espressoninja.co.nz

CHRISTCHURCH

Complete Power Solutions Ltd

7 Elmdale Lane,
Linwood,
Christchurch,
Ph 03 366 7686
coffee@completepowersolutions.co.nz

Always choose a JURA Authorised Service Centre when you require servicing; if you’re seeking repairs; or for warranty claims. Only external parts will be made available to non-authorised repair centres. i.e. drip trays, dump bins, hopper lids, milk frothers etc.

Learn More

  • Perform incoming diagnostic
  • Check milk system (hygiene)
  • Check coffee quality and settings
  • Replace O-rings in hot water and steam section, descale fluid system
  • Open the machine and check for leak tightness and cleanliness
  • Check software version (if necessary update)
  • Check wear parts
  • Check water quality (check water filter)
  • Check flowmeter
  • Check machine on function
  • Check inner dist. collar, if necessary replace
  • Check all products
  • Check brewing unit
  • Perform outgoing diagnostic
  • Check motor incl gear
  • Check coffee spout (hygiene)
  • End cleaning

  • Service (includes ‘repair’ + minor parts): $285.00 + gst
  • Repair (includes ‘service’ + major components): $385.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models JURA E55, E75, F50, F90, Ena 5/7/9, C9, J5, J9,Ena Micro 1,9,90,F7,8,9, E8

  • Service (includes ‘repair’ + minor parts): $345.00 + gst
  • Repair (includes ‘service’ + major components): $485.00 + gst
  • Repair for machines over 6 years old: $545.00 + gst
  • Models JURA S9, J9.3, J90, S8, WE8, Z6, Z7, Z9, Z10, XS9, XS95, X90, XJ9

  • Service (includes ‘repair’ + minor parts): $495.00 + gst
  • Repair (includes ‘service’ + major components): $685.00 + gst
  • Repair for machines over 6 years old: Parts and Labour over 15,000 cups
  • Models X7,X7s,X8,X9 Platinum, X9Win, All Giga

  • JURA servicing is available only at our East Tamaki Workshop
  • A 12-month repair warranty applies only to parts replaced during service

Authorised JURA Service Centres for New Zealand

Cleaning & Troubleshooting

These guides should help you to resolve the more common errors for some of our coffee machines. If you are still experiencing a problem with your machine, please do not hesitate to contact us for further assistance.

Contact Us
0800 483 634
JURA Ena 8
JURA E8
JURA S8
JURA Z10

Friendly and helpful customer service with a very quick turnaround time. Would highly recommend.

Chris

Excellent. Our JURA Micro 9 was well serviced and Taylor very helpful.

Patrick

Very friendly and helpful staff. Job has been done professionally without any issues. Very fast turnaround time. Well done and highly recommended.

Egon

I have always been pleased with the service I have received from Coffee Biz.

John

Coffee Biz are always awesome to deal with. The turnaround time on my JURA machine was exceptional. Amazing customer service!

Ants

AUTHORISED DISTRIBUTOR & SERVICE AGENT FOR JURA, GAGGIA & NECTA BRANDS

Necta Coffee Machines NZ