Coffee Biz helped Hawthorne Group launch their new Auckland showroom, delivering café-quality coffee that has their customers raving!
Client Overview
Hawthorne Group, a thriving furniture wholesaler based in Drury South, Auckland, believes that your furniture should be as unique as you are. Their mission is to enable individuality through expertly crafted and thoughtfully curated pieces. At Coffee Biz, we operate along a similar train of thought – our coffee solutions are tailored to each of our customer’s individual situations are own their needs. In Hawthorn’s case, they were already enjoying the benefits of a Jura Z6 coffee machine in their office space, provided by Coffee Biz. When the time came to outfit their brand-new showroom, they naturally turned to Coffee Biz to extend their premium coffee experience beyond the staff room to their valued customers.
The Solution
Building on Hawthorne Group’s satisfaction with their existing Jura machine, Coffee Biz recommended the sophisticated Jura S8, paired with Jura’s 1.0 litre cool control unit. This combination ensured perfectly chilled milk throughout the day, maintaining beverage quality from the first cup to the last.
The Coffee Biz team provided comprehensive training to familiarise staff with the S8’s key functions and cleaning operations. To ensure the perfect cup every time, the beverage settings were meticulously customised to match their preferred cup sizes while maintaining exceptional coffee quality.
The timing of the installation was strategically planned to coincide with Hawthorne Group’s relocation to their new premises, ensuring a seamless transition and immediate coffee service when the showroom opened its doors.
Results and Benefits
The dual-machine setup has proven to be a winner for Hawthorne Group. The original Jura Z6 continues to serve staff upstairs, while the new S8 delivers an outstanding coffee experience to clients in the showroom. The quality of the beverages has made such an impression that customers have remarked they would gladly pay for the coffee – high praise indeed for a complimentary service!
Lara Frizell from Hawthorne Group enthusiastically shares, “I’d been trying to find the perfect company coffee machine for years until I got involved with Jura and we haven’t looked back. Tastes the most like a brought coffee at the press of a button – so quick and easy.”
Conclusion
The partnership between Coffee Biz and Hawthorne Group exemplifies how the right coffee solution can enhance both employee satisfaction and client experience. By understanding Hawthorne Group’s needs and building upon their positive experience with Jura machines, Coffee Biz delivered a solution that not only met but exceeded expectations. The result is a premium coffee experience that delights staff and impresses clients, adding value to Hawthorne Group’s newly established showroom space.
